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Terms & Conditions

These terms and conditions outline the rules and regulations for the use of Ucleaners Ltd Website, located at

By accessing this website we assume you accept these terms and conditions. Do not continue to use if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refer to you, the person who visits this website and is compliant with the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of the provision of the Company's stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


1.1 In these Terms of Business the following definitions apply:

“The Company” – means Ucleaners Ltd. 

“Technician” means the individual (or sub-contractor) carrying out cleaning services on behalf of the Company.
“Client” means the person, company or corporate body together with any subsidiary or associated company as defined by the Company Act 1985 to whom services are supplied by the Company.
“Services” means the cleaning work carried out by the Company’s operatives.
“Appointment” means the visit made by Silkway Ucleaners staff member/s to the Client’s home or business address by the technician to carry out the Service.

1.2 Unless the context necessitates otherwise, references to a singular person include the plural and references to the masculine include the feminine and vice versa.

1.3 The headings contained in these Terms are for convenience only and do not affect their interpretation.



2.1 These Terms and Conditions constitute a contractual legal agreement between the Company and the Client.

2.2 The Client agrees that any use of the Company’s services, including placing an order for services by telephone, email, via the company website or by other electronic means constitutes acceptance by the Client of these Terms and Conditions.

2.3 Unless it has been confirmed in writing by a director of the Company, the Terms and Conditions given here are to prevail over any other terms of business or conditions of purchase proposed by the Client.

2.4 No variation or alteration of these Terms and Conditions shall be accepted as valid unless it has been confirmed in writing by the owner of the Company.


3.1 The Company reserves the right to amend the initial quotation provided by its representative, should the client’s originally stated requirements change.

3.2 The Client understands that additional Parking and Congestion charges may apply to the job fee if the technician attending the appointment incurs such charges.

3.3 All cleaning orders are subject to a £50.00 minimum call-out charge. Our minimum call-out charge can vary.

3.4 If the Company operatives need to collect keys from a third party's address outside the postal code of the premises where work is to be carried out then a £10.00 inclusive VAT charge may be added to the price of the service.


4.1 Payment is due on booking of the service in the form of credit/debit card payment or bank transfer. Ucleaners Ltd reserves the right to cancel services without notice due to failed transactions or non-cleared funds.

4.2 Payment is politely requested on booking of the agreed service.

4.3 The Customer must make payment either by cash, card or Bank Transfer before the cleaner/technician leaves the customer’s property.

4.4 For commercial clients, timely payment is required within 14 days of the invoice date. If payment is not received within this period, the account will be escalated to Ucleaners ltd debt collections agency. Please be aware that a daily surcharge of £50 will be applied to the outstanding amount until full payment is made.

4.5 Customers should understand that any late payments may be subject to additional charges if the Company incurs such charges in the event of being required to take legal action to collect late payment for its services. These charges include Debt Collection Agency Fees, Legal Costs, Court Fees and other reasonable costs.


5.1 Refunds will be issued only if the client has cancelled a cleaning visit more than the permitted period (48 hours) prior to the commencement of the work and where payment has been already taken by the Company.

5.2 Refund will be issued if for any reason a technician fails to attend a cleaning visit for which payment for which has been already collected by the Company.


6.1 The Company shall not be liable under any circumstances for any loss, damage, delay, additional costs or compensation charge (whether direct, indirect or consequential) suffered or incurred by the Client arising from or in any way connected with a late arrival of a technician at the Client’s address. The Company endeavours to arrive promptly and within a clearly stated and agreed timeframe for all booked work, but transportation problems, road conditions, breakdown of our equipment or vehicle issues are beyond our operatives’ control and sometimes result in delays. These unforeseen delays can sometimes necessitate rescheduling.

6.2 The Company reserves the right to be deemed not responsible for incomplete cleaning services due to the following occurrences: existing windows, frames, walls, locks etc., damage or spillage that cannot be cleaned/removed completely and any accidental damages caused by our technicians if the customer has an unpaid balance owed to the Company.

6.3 The Company shall not be liable under any circumstances for loss, damages, delay, costs or compensation (whether direct, indirect or consequential) which may be incurred by the Client arising from or in any way connected with the Company carrying out services for the Client.

6.4 The Company may record all incoming and outgoing phone conversations for quality control, record keeping and in case of referrals which arise from subsequent inquiries or investigations.

6.5 Any household items or furniture moved by our technicians is at the client's risk and the company does not accept any liability for any loss or damages.




7.1 The Company holds full Public and Employers Liability Insurance policy. This policy covers claims caused by the owner and those directly employed by the Company.



8.1 All Client complaints about the Company’s services must be received in writing by email.

8.2 In the event of the Client being dissatisfied with the service provided, the Company asks that the Client give notification as soon as the problem becomes apparent by calling 020 8488 1982. We request that Clients do not wait until the job is complete before raising concerns.

8.3 The Client accepts and understands that poor or deficient standards of service or alleged damage or theft must be reported within 24 hours of their occurrence. Failure to do so within this timeframe will dis-entitle the Client to refunds as the Company will not consider any complaints which are notified once 24 hours have passed since completion of the work.



9.1 The Company will impose a £50.00 cancellation/lockout fee for the cancellation or rescheduling of a booked visit where less than 48 working hours notice (working days Monday to Sunday) is given for non-contract Clients. The same fee will apply if the technician cannot gain access to the Client’s home or place of business, through no fault of the Company.

9.2 The contracted Client agrees to pay £50.00 if 1) the Client cancels the service or amends its required date/time less than 48 hours before the scheduled appointment; 2) the Client fails to provide access to the site of work thus preventing the Company from executing it.

9.3 The Company will do its best to accommodate changes in dates and times of booked work but requires a minimum of 48 hours’ notice of the requested change. Please note that the Company can't guarantee that an individual technician will be available on the new day and at the time the Client requires. All appointments are amended subject to the Company’s existing work schedule.



9.4 These Terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the Courts of England, and Wales.

9.5 These Terms and Conditions are in the regulation of the Consumer Rights Act 2015 and are not in an imbalance in the parties' rights or obligations under the contract.

9.6 The Terms are transparent for the purposes expressed in plain and intelligible language and are legible.

9.7 The Terms are prominent for the section and brought in such a way that a consumer would be aware of them.



When booking Ucleaners Ltd services by telephone, e-mail, via the Company website or other electronic means, the customer agrees to be bound by the Company’s terms and conditions stated above. The Company reserves the right to make amends to any part of these terms and conditions without prior notice.

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